1. Online Therapy Sessions
- Sessions will be conducted via [Zoom/Google Meet/Other platform].
- Clients must ensure a stable internet connection and a private, distraction-free space.
- Payments must be made in advance to confirm the booking.
- Rescheduling or cancellations require at least 24 hours’ notice; late cancellations may be charged in full.
- The therapist is not responsible for technical issues on the client’s side.
- Sessions are confidential, except where disclosure is legally required (e.g., risk of harm).
- No recording or distribution of session content is allowed.
- Refunds will not be issued for missed sessions or last-minute cancellations. If the therapist needs to reschedule, an alternative date will be offered.
- Installments are to paid on time for the smooth conduction of the sessions.
- A maximum of 2 weeks pause can be permitted in case of any emergency. If the client is unresponsive the subscription will be terminated after 3 follow ups.
- Sessions will be held once every week or depending upon the plan opted for by the client to ensure smooth functioning. Additionally in the weekly plans, the sessions have to be taken on the same day, every week to ensure consistency.
2. Offline Therapy Sessions
- Offline sessions will only take place in Worli, Mumbai.
- These sessions will only be provided by Bhavya Jain, the founder.
- Clients must arrive on time; late arrivals may result in a shorter session without a fee reduction.
- Payments must be made in advance, and last-minute cancellations may be non-refundable.
- Refunds will not be issued for missed sessions or last-minute cancellations. If the therapist needs to reschedule, an alternative date will be offered or a refund may be considered.
- Sessions are confidential, except where disclosure is legally required.
By booking a session, you confirm that you have read and agreed to these terms.
3.Payment Guidelines
1. Payment Policy:
- Payments must be made as per the selected subscription plan.
- Clients opting for installment payments must ensure timely transactions to continue availing of services.
- A delay in payments may lead to a temporary hold on sessions until dues are cleared.
2. Cancellation & Refunds:
- Therapy sessions are non-refundable and non-transferable.
- However, if a client wishes to discontinue, they may discuss possible rescheduling options with their therapist.
- Prepaid sessions that remain unused after the subscription period cannot be carried forward or refunded.
3. Confidentiality & Ethics:
- All therapy sessions are confidential, and information shared will not be disclosed without the client’s consent, except in cases where legal or ethical obligations require intervention (e.g., risk of harm to self or others).
- If a therapist isn’t compatible with you, you can request a change in the therapist.
4.Loyalty & Referral Discounts:
- Discounted rates under the Loyalty and Referral Program are applicable only if the referred client completes the first payment.
- Discounts cannot be combined with other offers unless specified.
5. Installments:
Installment plans are structured to help individuals manage their finances effectively while benefiting from our services. These timelines are fixed and cannot be altered to ensure smooth tracking of payments and to avoid unnecessary complexities. Failure to make payments on the scheduled dates will result in the cancellation of the plan, and reinstatement will not be possible. It is the responsibility of the individual to adhere to the instalment schedule to maintain uninterrupted access to our services.
6. First-Time Client Plans:
First-time client plans are designed only for new clients by offering a one-time service usage benefit. These plans are exclusively for first-time clients and cannot be availed multiple times. Clients who wish to continue therapy beyond these subscriptions can opt for the Loyalty/Returning Client Plans or book individual sessions at ₹1,100 per session.
7. Online Sessions with Bhavya:
We also offer online sessions with Bhavya. The pricing for sessions with her vary. To receive a quotation, please contact us via email or phone.
Guidelines for Trainee Therapists
1. Pro Bono sessions and Supervision Opportunity:
The traineeship offers individuals the opportunity to take pro bono sessions with Supervision.
2. Note making, record keeping is crucial. Keeping the client a priority is the primary objective.
3. Duration and Pricing:
The traineeship is priced at 1500 per Supervision Session, with a minimum of 2 sessions per month.
- Duration – 3 months.
- Supervision sessions – 2 every month
- Clients – 3 every months (minimum 2)
4. Confidentiality Agreement:
Trainees must adhere to strict confidentiality regarding all client information, and sessions. Any breach of confidentiality will result in immediate termination of the traineeship.
5. Obligations and Responsibilities:
Trainees are expected to maintain professionalism, respect privacy, and refrain from disclosing any client-related information outside the scope of the traineeship.
6. Not discontinuing mid way with the client and completing the 3 month course with each client taken up.
7. Termination:
That Happiness Project reserves the right to terminate the traineeship if any breach of confidentiality or misconduct is identified.
8. Disclaimer:
That Happiness Project holds no liability for any actions or behaviors of the trainee that are not in accordance with the terms and conditions outlined.
9. Agreement Acceptance:
By engaging in the traineeship, trainees agree to abide by these terms and conditions.
10. Please note that unless 36 hours of pro bono sessions are over the traineeship does not stand completed. Only after 36 hours have been completed the duration of the traineeship gets completed.